Ethernet printer doesn't appear in device setup

Ethernet printers are no longer supported by Green Bits, but if that's what you've got and it's giving you a hard time, you can try these instructions and see if they help.

For starters, you should make sure that your device and printer are on the same network. Your printer should be plugged directly into the router for your network, and the iPad / iPod should be connected to the same network via wifi. 

If both devices are on the same network, it’s possible that the devices are on different subnets. In order to see if this is the case, we’ll have the printer print out its network configuration, and then we’ll compare that to the settings on the iPad.

First, let's get the network configuration from the receipt printer*:

*Note: if you're having trouble with the barcode printer, hold the green button on the top of the printer until it blinks once, then let go. Your network configuration should then print out.

  1. Start by turning off your printer.
  2. Holding the Feed button down on the front of the printer, switch it back on
  3. Hold the button for 5-10 seconds until a receipt with the printer’s network configuration prints

 

Next, we need to find the network configuration of the iPad / iPod:

  1. Find the gear icon and open your Settings.
  2. Select Wi-Fi
  3. Click on your network.

 

Finally, let's compare network configurations between the device and printer:

The numbers we’re interested in are the IP Address and Subnet Mask

For your devices and printers, the subnet mask will most likely read 255.255.255.0 - this means that the first three sets of digits on the IP address need to be the same on both devices in order for the devices to be able to communicate with each other*.
*If your subnet is different than 255.255.255.0, please submit a support request.

If you check your printer’s configuration and see that your device and printer are unable to communicate with each other due to different subnets, you’ll need to make some changes to your network setup.

Typically, it’s because the ethernet network is separate from the wireless network. We recommend contacting your store’s IT professional to make these changes - feel free to have him/her contact us directly as well. 

Have more questions? Submit a request

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