Barcode Scanner Diagnostic Test

1. FORGET THE DEVICE

Click the "i" and tap "Forget this device".

We also recommend turning off bluetooth at this point. If you can, turn off any other bluetooth devices nearby.

2. HOLD DOWN BOTH BUTTONS SIMULTANEOUSLY

LISTEN FOR THREE (3) BEEPS

3. TURN THE SCANNER ON

HOLD THE SMALL BUTTON DOWN UNTIL YOU HEAR TWO BEEPS

4. SCAN THIS BARCODE

SCAN AT LEAST 1-2 FEET FROM SCREEN

LISTEN FOR MULTIPLE BEEPS

*try scanning at different angles*

 

5. TURN THE SCANNER BACK ON

6. TAP THE DEVICE TO RECONNECT

Turn on bluetooth again if you turned it off earlier. 

7. WAIT FOR DEVICE TO CHANGE FROM "Not Paired" TO "Connected"

 

8. START WRITING AN EMAIL

 

9. HOLD DOWN THE LARGER BUTTON

Don't let go until it spits out a lot of code onto the email. It might take a minute or two. Don't give up.

 

10. SEND THE EMAIL TO HELP@GREENBITS.COM

Use the subject "scanner diagnostic".

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