You may find instances where you have a single customer listed multiple times in Green Bits. Here’s how you can manually merge duplicate customers.
1 Visit the Marketing > Customers section inside of the Green Bits back office
2 Choose the customer who is duplicated in Green Bits
3 Search for the master client in the Merge Duplicate Customers field
4 Choose the master client from the search results
5 A modal will launch showing you the proposed merges and give you the ability to edit those fields
6 Click OK
When you merge a customer, the loyalty points and purchase history of both customers are combined into the master customer.