Emergency Mode is intended to keep non-medical sales running during brief, mid-shift Internet outages.
While in Emergency Mode, your store can continue to make sales as long as a customer or patient is not required at checkout. Starting and managing shifts is not supported by Emergency Mode and requires an Internet connection.
What do I need to do to turn on Emergency Mode?
Nothing! Emergency Mode is automatically activated when:
- your iPad loses connection to the Internet for any reason
- your network speed is extremely slow
- your Wi-Fi signal is disrupted or weak
How can I tell if I'm in Emergency Mode?
A cloud icon with an X on it indicates that your Register is in Emergency Mode.
What isn't supported in Emergency Mode?
Emergency Mode does not work for medical sales, which require the app to communicate with Back Office in order to fetch Patient information. If your store happens to go offline, you will need to record medical sales outside of Green Bits, then enter them into the Register app once your Internet connection is restored.
Similarly, Emergency Mode does not work if you have Require Customer Information At Purchase Time turned on in your Store Settings. Otherwise, you can continue to make non-medical sales, but will be unable to look up Customers from the app.
Starting, updating, and ending a drawer is not supported in Emergency Mode and require an Internet connection. This includes Paid In and Paid Out. However, if you've already started a drawer, users can continue to sign in to the Register and make sales.
Returns, voids, and reprinting receipts and labels are also not possible in Emergency Mode.
Is there any risk of losing data while in Emergency Mode?
No, as long as you don't delete the Register app or perform a factory reset of your iPad while the Register app is in Emergency Mode, or before all sales have successfully reported to Back Office. Because sales data is stored locally on the iPad while in Emergency Mode, these actions will result in lost data.
Once the Internet connection is restored, all sales will be automatically submitted to the Back Office within a few minutes.