Menu Feed troubleshooting

The best way to prevent menu feed errors is to consistently fill in all relevant information when you enter Product details. The information you enter in the following fields is often used in menu feeds:

• Name
• Weight
• Vendor
• Brand
• Strain
• Flower Type or Concentrate Type
• Test Results

Develop and follow a Product naming convention and enter Vendor, Strain, and Brand names consistently. Avoid abbreviations and keep in mind that what you enter in these fields should be customer-facing. For example:

• Vendor: spell out full names, such as "Green Bits Farms" instead of "Green Bits" or "GB Farms"
• Brand: use the same style as the brand itself, such as "O.penVAPE" instead of "O.pen" or "Open Vape".
• Strain: these are often less "official" than Vendor or Brand names, but consistency is still important, such as always using "Trainwreck" instead of "Train Wreck".

Differences in spelling, capitalization, or spacing can cause issues such as different weights of the same Product being listed as if they were different Products. This makes your menu look less polished and could make it harder for potential customers to find the items they're looking for.

When you set up your menu feed, select Preview to check for possible issues. Products with errors that will prevent Greenbits from listing them are highlighted in pink and have one of the below error messages. If you correct an error, you should see the correction automatically reflected on your menu typically within 1 to 2 hours. In most cases there is no need to re-publish your menu feed.

Missing data to populate name

This error message appears on any Product that is missing one or more of the variables in your selected Product Name Format, which could include:

• {{strain}}
• {{brand}}
• {{concentrate_type}}
• {{tiered_pricing_model}}

For example, if you select the Product Name Format {{strain}} by {{brand}}, Greenbits won't be able to list any Products that are missing an entry in the Strain or Brand fields.

To resolve these errors:

1. Open a new browser window and go to Inventory > Products.
2. Apply the same filters on the Products page as you've applied to your Menu Group.
3. Open each Product that's highlighted on your menu feed preview and fill in the missing fields.

Alternatively, change the Product Name Format to better match the inventory you're trying to list. For example, if you don't use tiered pricing on all of your flower inventory, avoid using a Product Name Format that requires {{tiered_pricing_model}}. 

There are three potential causes for this error:

• Missing Weight. Flower, pre-rolls, and concentrates should always have an entry in the Weight field. Learn how you can identify Products with missing Weights.
• Incompatible Weights. In most cases, if you selected Price By - Weight, each Product must have a Weight that matches the standard weights that your menu service uses. These are:
  • Flower and Pre-rolls: .5g, 1g, 3.5g, 7g, 14g, or 28g.
  • Concentrates: .5g, 1g, or 2g.
• Incompatible "Price By" Setting. For this setting you can select either Weight or Unit. The option you should select often depends on the Product Type:
  • For Product Types that are sold and priced in multiple weights (both pre-packaged and deli-style), select Weight. This typically includes Flower, Pre-rolls, Wax, Concentrates, Extracts, and Tinctures.
  • For Product Types that are sold and priced as "each." This typically includes Edibles (liquid and solid), Plants, Seeds, Capsules, and Topicals.
  • If you have Products within the same Menu Group that have different units of measure or different pricing strategies, consider separating them by creating two separate Menu Groups, with one set to Price By - Weight and the other set to Price By - Unit.

Missing Products

If you have Products that don't appear at all on your menu feed preview or the live menu on your select menu service

1. Go to Inventory > Products.
2. Search for and select the missing Product.
3. Make sure the Product's status is For Sale. Only Products that are For Sale, regardless of SKU status or quantity, are listed on menu feeds.
4. Open a new browser window and go to Marketing > Menu Feeds.
5. Select Edit for the menu feed in question.
6. Scroll to find the Menu Group that has a missing Product and note the Product Filters.
7. Make sure that the missing Product fits all of the Product Filters on the Menu Group.
   1. If not, correct the Product, Product Filters, or both, so that they match.
   2. If so, contact Greenbits Support for further assistance.