Back Office label printer setup

Set up your Zebra ZD410, GX420d, or LP 2824 label printer to print package labels for pre-packs and pre-rolls from the Back Office.

Back Office label printing requires a desktop or laptop computer and Google Chrome, and is not supported on iPads, other tablets, or browsers other than Chrome.

Separate guides are also available for Register label printer setup and Weigh Station setup

Review Set up your network for reliable operations and make sure your network setup meets the recommendations.

• Connect the printer to your router and load paper
• Test the printer connection
• Assign a static IP address
• Install the Label Printing Extension and connect to the printer

Connect the printer to your router and load paper

1. Using the power cord that came with your printer, plug the printer into a power outlet, but don't turn it on yet.
2. Load labels face-up (ZD410 shown):
   
3. Connect an Ethernet cable to the port on the back of your printer.
   
4. Connect the other end of the cable to an available port on the TrendNet network switch included with your Green Bits hardware kit, or connect directly to your router.
5. Turn on the printer.
   • ZD410 - Press and hold the power button on the top.
   • GX420d - Flip the switch on the back.
   • LP 2824 - Flip the switch on the right side.
6. Calibrate the printer.

Test the printer connection

1. Wait for the network indicator light  to turn green.
2. Print a Network Configuration label.
   • ZD410: Press and hold the feed and cancel buttons for 2 seconds.
     
   • GX420d and LP2824: Press and hold the feed button until the green light flashes once, then release. 
3. On the Network Configuration label, note the IP ADDRESS. This should be a series of numbers beginning with 010 or 192. 
   

• If the IP address is all zeros, troubleshoot the physical connections.
• If the IP address starts with any other numbers, reset the printer.

Assign a static IP address

Green Bits recommends assigning a static IP address for all label printers. This helps maintain a strong, stable connection, especially if your router reboots after losing power. Learn how.

Install the Label Printing Extension and connect to the printer

Printing labels from Back Office requires a desktop or laptop computer and the Google Chrome web browser. If you don’t already have Chrome on your computer, download it here. 

1. In Back Office, select the Settings gear > Label Printer.
2. Select Install Label Printing Extension (or click here), and then Add To Chrome.
3. Once installed, select Launch app from your Chrome Extensions menu, or Launch Printer Config from the Label Printer page in Back Office.
4. A Label Printers pop-up window appears.
   • If your computer and printer are connected to the same network, the printer's IP address automatically appears. Select Set Default, and then Test Print.
     
   • If no printer appears automatically, or you want to connect to a different printer, select the gear in the upper right. Enter the IP Address from your Network Configuration label, leaving out any leading zeros. For example, if the label reads 010.001.012.082, enter 10.1.12.82. Select the check mark.
     
   • Select Set Default, then Test Print.
     
5. A test label with the barcode *1234567812345678* prints.

Once you've successfully connected your printer to your computer, you're ready to start printing labels.