Back Office Label Printer Setup and Troubleshooting

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Follow the steps below to connect a label printer to your network and print compliant package labels and barcode labels from your computer using the Back Office website.

Before you begin

  • Check your Internet connection
  • Make sure you have all the necessary hardware (see below)
  • Make sure you have an available Ethernet connection on your router or network switch.

Checklist of hardware

  • Zebra label printer model ZD410, LP 2824, or GX420d (Nevada only)
  • Label printer power cord
  • Ethernet cable 
  • Personal computer

1. Connect the printer to power

Using the power cord that came with your printer, connect to any available outlet or power strip (LP 2824 shown).

2. Load labels

For Zebra LP 2824 — See Zebra's LP 2824 Manual, page 13.

For Zebra ZD410 — See Zebra's ZD410 Manual, page 30.

For Zebra GX420d — See Zebra's GX420d Manual, page 15.

3. Connect the printer to your network with an Ethernet cable

Do not connect the Ethernet cable to the computer that you use for Green Bits Back Office.

Connect an Ethernet cable to the port on the back of your printer. Connect the other end of the cable to an available LAN port on your router, network switch, or Wi-Fi extender. Typically these ports will be labeled "LAN" and/or numbered. Make sure not to connect to any port labeled "WAN" or "Internet".

4. Turn on the printer

ZD410 - Power button located on the top of the printer

LP 2824 - Switch located on the right side of the printer

GX420d - Switch located on the back of the printer

5. Access the Back Office using Google Chrome

Printing labels from your computer requires the Google Chrome web browser. If you don’t already have Chrome on your computer, download it here.

In Chrome, navigate to and log in to the Green Bits Back Office. Then, click the gear icon near the upper right to access settings.

6. From Settings, click “Label Printer” in the left navigation bar

7. Install the Label Printing App

You'll now be prompted to install the Green Bits Label Printing App. Note: You must use a desktop or laptop computer. You will not be able to install this app on your iPad or another tablet device. The label printing app is a Chrome extension and is compatible with Windows and Mac.

8. After installing, click Launch Printer Config

If your computer and printer are connected to the same network, the printer's IP address will automatically be displayed in the Label Printers pop-up window. Proceed to step 9.

Not showing up automatically? Here’s how to manually enter the IP address.

To find the IP address of your printer manually, you'll need to print a configuration report.

To print a configuration report:

For Zebra LP 2824: Press and hold the blue-green button shown below for 2-3 seconds until the green light flashes once, then release. The configuration report will now print.

For Zebra ZD410: Press and hold the “feed” and “cancel” buttons for 2 seconds. As soon as the configuration report begins to print, release the buttons.

For Zebra GX420d: Press and hold the feed button shown below for 2-3 seconds until the green light flashes once, then release. The configuration report will now print.

Note the IP Address printed on the "Network Configuration" label.

Check the IP address of your computer to verify the printer and computer are connected to the same network.

In this example, our printer's IP address is (ignore any leading zeros on the Network Configuration label). In order to connect this printer to a computer, the computer must be connected to an IP address with the same first 3 sets of numbers, or 10.47.6.

To check your computer's local IP address, click here. Or, to look up manually:

On a Mac computer: Go to System Preferences > Network. Whether your computer is connected to the network via Wi-Fi or a wired connection, this screen will show your computer's current IP address. In this case, the IP address is, which means our printer and computer are on the same network.

On a Windows computer: Go to Settings > Network & Internet.

Select Wi-Fi or Ethernet, depending on how your computer is connected to the network. In this case, we're using a laptop connected via Wi-Fi. Then, click Hardware properties.

Your computer's IP address will be shown here as IPv4 address. In this case, our laptop's IP address is, which unfortunately does not correspond to our printer's IP address of This may be due to the computer being connected to the wrong Wi-Fi network, or an issue with your network's firewall settings or other network hardware settings. Consult your network administrator or an IT professional to determine how to get your printer and computer connected to the same IP address.

To add the IP address manually and complete the setup, go back to the Green Bits Label Printers window and click the gear icon in the upper right corner. Enter the IP address from your Network Configuration label in the Printer IP Address field.

Note: leave out any leading zeros shown on the configuration report. In this case our configuration label shows; enter No entry is required in the Printer Port field for most network setups. Click the green check mark to complete the setup.

9. Click Test Print to verify the connection

A successful test print label will have a barcode with *1234567812345678* below it.

Once you've successfully connected your printer to your computer, you're ready to start printing labels!

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