If you need to void a sale because of a mistake, you can do it at the Register.
You need Alter Sales permissions to process voids.
Voids apply to an entire sale. Process a return if you only need to remove a specific item or items from a sale.
- Open the Register app.
- Tap the side menu and select Activity.
- Search for the sale by receipt ID or item barcode (SKU), or scroll through the chronological list of transactions.
- Select the sale you want to void.
- Select Void.
- Enter a note and Confirm.
The void transaction displays in the Activity list.
Once you void a sale on the Register, Greenbits automatically adjusts your inventory and your current drawer's expected cash total to reflect the void.