If you need to void a sale, you can do it at the Register. You may need to void a sale because you have made a mistake or because an order has changed. For example, an order may have changed from a pre-order to delivery or from a sale to delivery. You must void changed orders because deliveries and sales are reported differently to Metrc.
You need Alter Sales permissions to process voids.
Voids apply to an entire sale. Process a return if you only need to remove a specific item or items from a sale.
- Open the Register app.
- Tap the side menu and select Activity.
- Search for the sale by receipt ID or item barcode (SKU), or scroll through the chronological list of transactions.
- Select the sale you want to void.
- Select Void.
- Enter a note and Confirm.
The void transaction displays in the Activity list.
Once you void a sale on the Register, Greenbits automatically adjusts your inventory and your current drawer's expected cash total to reflect the void.