If you have Manual State Link, use this article about processing customer returns instead.
You can process returns from customers of both non-cannabis and cannabis items using the Green Bits Register.
If you need to do an exchange, first process a return, and then ring a sale for the new item the customer wants.
Make sure your customers understand your store's return policy by adding it to your receipts.
You can only process returns for SKUs that are marked as For Sale.
- In the Register, open the side menu and select Activity.
- Find the original sale in the Activity list. There are two ways to do this:
- Enter the Receipt ID. You can find this on the customer's receipt. If the customer does not have a receipt, ask someone with Back Office access to look it up in the customer's transaction history.
- Search the SKU of the item they're returning. A list appears that includes all recent transactions that included this item.
- Select the appropriate transaction, and then press Return.
- If you can't find the SKU you need to return, or it comes up as null, temporarily change the SKU to For Sale in Back Office in order to process the return in the Register.
- Scan the barcode label for products to be returned, or type the SKUs.
- Once you've added all SKUs that need to be returned, tap Return Items.
- Give the customer the Amount Due from your drawer.
- Select Print Receipt and Continue.
- Put the returned items into your store's returns area, if you have one.
- Some states do not allow you to resell returned cannabis items. Your store may have a place set aside for returned items so your store management can process them compliantly later. Talk to your Store Manager about what to do with the returned items after you process a return.
The return transaction displays in the Activity list.
Once you return a product on the Register, Green Bits automatically adjusts your inventory and your current drawer's expected cash total to reflect the return.