FAQ: How to clear your browser's cache

Green Bits Support may ask you to clear your browser’s cache in some circumstances. This article will you walk you through how you can perform this action on a variety of internet browsers.

Chrome

Windows

1. Select the menu icon in the top-right corner.
2. Select History, then History again.
3. Select Clear Browsing Data.
4. Check Browsing history, Cookies and other site data, and Cached images and files.
5. From the Time Range drop-down, choose All time.
6. Select Clear Data.
7. Close and restart Chrome for the clearing to take full effect.

Mac

1. Select Chrome from the menu bar at the top of your screen.
2. Select Clear Browsing Data.
3. Check Browsing history, Cookie and other site data, and Cached images and files.
4. From the Time Range drop-down, choose All time.
5. Select Clear Data.
6. Close and restart Chrome for the clearing to take full effect.

For more more information on clearing Chrome's cache, visit Google's documentation.

Firefox

Windows

1. Select the menu icon in the top-right corner.
2. Click Select Options.
3. Select Privacy & Security.
4. Scroll down to Cached Web Content and choose Clear Now.
5. Close and restart Firefox for the clearing to take full effect.

Mac

1. Click the menu icon in the top-right corner.
2. Select Preferences.
3. Select Privacy & Security.
4. Scroll down to Cached Web Content and choose Clear Now.
5. Close and restart Firefox for the clearing to take full effect.

For more more information on clearing Firefox's cache, visit Mozilla's documentation.

Safari

1. Select Safari from the menu bar at the top of your screen.
2. Select Preferences.
3. In the Privacy tab, choose Manage Website Data.
4. Select Remove All.
5. Select Done.
6. Close and restart Safari for the clearing to take full effect.

For more more information on clearing Safari’s cache, visit Safari’s documentation.

Microsoft Edge

1. Select the Hub icon in the top-right corner of the screen.
2. In the History tab, choose Clear history.
3. Select all boxes.
4. Select Clear.
5. Close and restart Microsoft Edge for the clearing to take full effect.

For more more information on clearing Microsoft Edge’s cache, visit Microsoft’s documentation.

iPad

1. Click and hold the Power button until the "slide to power off" appears.
2. Let go of Power button.
3. Select and hold the Home button until you return the Homescreen.
4. Shutdown and Restart the iPad for the clearing to take full effect.

For more information on Restarting your iPad, visit Apples documentation.