You need Manage Loyalty Program, Rewards, and Points permissions to adjust points.
To manually adjust a customer or patient's loyalty points total:
- Go to Customers and select a customer or patient.
- Select the menu button and then Adjust Loyalty Points.
- Enter the total number of points this customer or patient should have in the Points After Adjustment field.
- Add a Note explaining why you're manually adjusting the points total, then select Adjust.