Set up your network for reliable Register operations

A strong and reliable network is critical to the proper functioning of the Green Bits Register. Follow these recommendations and guidelines to make sure you have the proper network connection.

• Make sure you have a high-speed internet connection
• Don't share the network for your Registers
• Use a business-grade router
• Use static IP addresses for Ethernet printers
• Other considerations for more reliable wireless networks
  • Does your business have multiple floors?
  • How large is your store?
• Wire all Ethernet devices
• Green Bits does not support the following

Make sure you have a high-speed internet connection

In order for your Register to work properly, your download speed must be greater than 3 Mbps and your upload speed must be at least 1.5 Mbps per iPad in use.

Use this speed checker to check your overall internet speed coming into your business.

If you have other services running on your network, such as jukeboxes or cloud-based security cameras, your speeds need to be higher to account for those extra services.

Don't share the network for your Registers

Use a dedicated network that is only for your Registers.

• Don't share that dedicated network with other services, such as security systems or payment processors.
• Don't share the business network with your customers.
• If you offer Wi-Fi for customers, consult with a network specialist to rate limit customer traffic.

Use a business-grade router

You must use a business-grade router that is located within 60 feet of your iPads. The router must have a clear line-of-sight to the iPads, without walls or large furniture between the router and iPads.

ISP-provided routers, gateways, or combo-boxes are not supported. Use of those devices will result in disconnections.

Use static IP addresses for Ethernet printers

Green Bits recommends assigning a static IP address to all Ethernet label and receipt printers. This helps maintain a strong, stable connection, especially if your router reboots after losing power.

• Assign a static IP address to your label printer
• Assign a static IP address to your TSP100III Ethernet receipt printer

Other considerations for more reliable wireless networks

Does your business have multiple floors?

Schedule a technician or installer to conduct a site survey so that your Green Bits system is configured correctly and so that all iPads receive a strong wireless signal. Obstacles like floors, walls, and furniture can drastically reduce the reliability of your Wi-Fi.

How large is your store?

Wire all Ethernet devices

All Ethernet-based devices, such as receipt printers and label printers, must have a wired Ethernet connection. Either you can connect the cable from the Register to the Register network router, or you can attach a 10/100 (minimum) switch to the Register router.

Do not use Wi-Fi-to-Ethernet bridges. Green Bits cannot provide installation or support assistance for these devices.

Green Bits does not support the following

• If you have more than 5 total devices including printers or desktop computers, do not use off-the-shelf home or small-business routers for networks.
• Satellite internet.
• Power line Ethernet adaptors.
• Range extenders/repeaters.
• Wi-Fi-to-Ethernet bridges.
• Registers on a shared network.