FAQs: Billing

Can I sign up to pay automatically?

Yes, you can enter your credit card information once, and you'll automatically be charged when you receive your invoice. When you receive your next invoice, fill in your billing information and select Pay to sign up.

Is my information safe?

Yes, Greenbits uses an encrypted and PCI compliant payment processor, so we do not store your payment information.

Why has my bill changed?

There are two reasons your bill might have changed:

• If you have multiple locations, we combined all of your locations into one invoice.
• We updated your sales tax. Sales tax is based on the location of your store.

Why did you auto-charge me?

When you paid your last invoice, you were automatically enrolled in auto-pay. If you prefer to enter your credit card information every month, contact Support to opt out of auto-pay. The fastest way to do this is by starting a chat in the Back Office during business hours and selecting Billing.

Can I mail you a check or a money order? Can I pay by wire transfer?

• If you pay annually or quarterly, you can pay by check.
• If you pay monthly, you can only pay through a credit card or ACH (electronic check).
• We cannot accept wires or money orders.

How do I update my credit card or billing information?

Contact Support if you need to update your credit card or billing information. The fastest way to do this is by starting a chat in the Back Office during business hours and selecting Billing.

How do I get my invoice sent to another person?

Contact Support to send your invoices to a new person. The fastest way to do this is by starting a chat in the Back Office during business hours and selecting Billing.