FAQs: Billing

Can I sign up to pay automatically?

Yes, when you add a payment method, fill in your billing information and select Set as Primary Auto Payment Method and Save to sign up.

Is my information safe?

Yes, Greenbits uses an encrypted and PCI compliant payment processor, so we do not store your payment information.

Why has my bill changed?

There are two reasons your bill might have changed:

• If you have multiple locations, we combined all of your locations into one invoice.
• We updated your sales tax. Sales tax is based on the location of your store.

Why did you auto-charge me?

When you added a payment method, you must have enrolled in auto pay. If you prefer to enter your credit card information every month, contact Support to opt out of auto pay. The fastest way to do this is by starting a chat in the Back Office during business hours and selecting Billing.

Can I mail you a check or a money order? Can I pay by wire transfer?

• If you pay annually or quarterly, you can pay by check.
• If you pay monthly, you can only pay through a credit card or ACH (electronic check).
• We cannot accept wires or money orders.

How do I update my credit card or billing information?

Go to Billing > Payment Methods and you can add or delete a new payment method, or enroll a new payment method in auto pay.

How do I get my invoice sent to another person?

Go to Billing > Billing Contacts > Add Billing Contact. Contact Support to change the primary billing contact.

Why am I receiving an error message when I try to access the Customer Account Portal?

if you are not an account owner, you will get a permission denied error. Only account owners can access the portal. Reach out to your account owner to discuss accessing this data.