Occasionally, Metrc maintenance causes patient lookup to stop working. When this happens, you can bypass patient lookup in order to complete a sale to a patient.
When you bypass patient lookup, you must lookup patient limits in Metrc manually for every sale you make to a patient.
- Michigan and Montana: In Metrc, select the search icon and type in the patient ID to get patient status and their remaining limit.
- Maryland: Use the patient portal to look up limits.
Patient limits cannot be verified
Greenbits will automatically display a warning when Metrc or the patient portals are down.
If you have the Skip Sales Warning permission, you can pin in to override patient lookup and sell to the patient.
Note: The Skip Sales Warning permission also allows you to pin in to override below cost and transaction limit warnings.